Please help everyone in the village by letting us
have your experience, views, assistance on Broadband. Please send
your comments to
COMMENTS RECEIVED:
4 (19.06.06) As someone who installs and
helps with broadband professionally, intermittent connections
are something that I come across all the time. The reader's
suggestion that it might be related to the weather is well
founded, as this can indeed be the case. What they need to
do is make a note of when the connection drops and see if there
is any extra noise on their telephone line. It is perfectly
possible, however, that the connection woes are coincidentally
when the weather is bad (most of May). Other things which the
reader can try are: : faulty ADSL filter - try and change with
another one : not all telephones (including alarms and Sky)
having a filter attached - double-check : faulty telephone
- try and unplug everything (apart from the modem) when the
broadband is down : faulty modem - there could be a fault with
the ADSL modem itself Broadband can be susceptible to many
issues, but the Wickhambrook exchange is very up to date. It
is unusual for BT not to fix the issue fairly rapidly, but
with dwindling resources and fewer trained staff in the broadband
area, some people are bound to get a bad service. One way to
try and get the problem resolved is to call the accounts department
and say you want to stop paying for the service. That might
work!
3 (19.06.06) I
am having terrible trouble again with my BT Broadband connection.
When it rains it keeps disconnecting. I have had no joy with
BT at all. They always try to insinuate its a problem with
my computer. coupled with the fact that I cannot find anybody
at BT to actually speak to that is in this country - yet I
always seem to see BT men down holes around the village. My
argument is that these junction boxes flood, that our system
is antiquated (overhead cables etc) and perhaps its a problem
at our exchange. Does anyone else have trouble with their Broadband
connection especially around Coltsfoot Green? Thanks. (please
reply via the Webmaster who
will pass your comments on)
2 (11.08.05) Is
it me or is it BT - I am having terrible trouble with the BT
Broadband service and getting nowhere complaining to BT. I feel
that it is our grotty old exchange - but no-one will admit anything
to me and maintain its my computer. I get on line but what happens
on quite a few occasions is that the line just goes and my computer
redials, its on for a couple of minutes, and off it goes again.
I wanted to ask if anyone else in the village was having problems.
(please reply via the Webmaster
who will pass your comments on)
1(28.09.04) I was
surprised to learn that there are many broadband service providers.
The BT literature would lead anyone to believe there is only
the one (BT). A professional friend his menioned his preference
for one called 'Nildram', and suggested that I look at the www.adslguide.org.uk
where all the various providers of broadband are critically
reviewed and compared for service reliability, helpdesk response,
price etc. Well worth a look!
Wickhambrook Parish Council would
like to make everyone aware of the following information regarding
broadband access
If you require more information
please contact Paul Bevan -
Broadband Facts
Broadband is: • a fast (up to 10x a typical dial-up connection),
permanent, always-on connection to the internet for a fixed cost of
about £30 per month (plus, probably, a one off joining fee).
• nothing to do with your phone line, so you and your family
can make and receive calls while someone else is using the internet.
Broadband will benefit those who:
• make significant use of the internet • download
or upload large files • send or receive large e-mail attachments
• need to access a remote network (e.g. a work network while
working from home) • run a web site • are finding
they need a second phone line • use video or audio conferencing
• use the internet to make phone calls • play internet
games
